Last updated: 6 August 2026
Important: These policies describe the AdyOps website and SaaS service at a practical operational level. The contracting legal entity, registered address, tax details, grievance officer, selected plan and negotiated terms should be confirmed in the applicable order form. A qualified legal professional should review the final production version for your exact business model.
AdyOps legal and trust documents
This centre explains how the website and SaaS service are provided, how customer and personal data are handled, what users may do with the platform, and how subscriptions, incidents and service availability are managed.
Privacy PolicyWhat data is collected, why it is used, retention, sharing and individual rights.
Data Protection PolicyGovernance, access, minimisation, secure development, incidents and deletion.
Terms of ServiceAccounts, service scope, customer responsibilities, IP, suspension and termination.
Refund & CancellationCancellation timing, non-refundable work and refund-review conditions.
Cookie PolicyEssential browser storage, sessions, optional analytics and user controls.
Acceptable UseProhibited content, spam, security abuse, high-risk use and enforcement.
Security PolicyApplication safeguards, customer duties, incident response and disclosure.
Data Processing AddendumCustomer and processor roles, subprocessors, requests, breaches and deletion.
Service AvailabilityMaintenance, incident priorities, exclusions, recovery and SLA treatment.
Subscription & BillingPlan pricing, billing cycles, taxes, upgrades, overages and overdue payment.
Relationship between documents
The signed order form and any negotiated statement of work define the commercial purchase. The Terms govern general use, the Privacy Policy describes AdyOps's own processing, and the DPA governs customer data processed on the customer's behalf. The Security and Data Protection Policies describe intended safeguards and responsibilities.
Important details to complete before production
- Contracting legal entity name and registered office.
- GST and invoice details.
- Grievance or privacy contact and escalation process.
- Governing law, jurisdiction or arbitration clause.
- Subprocessor list and hosting/data locations.
- Final retention periods and any plan-specific SLA.
Contact
For policy questions, email Support@adyops.com.