Refund & Cancellation

Last updated: 6 August 2026

Important: These policies describe the AdyOps website and SaaS service at a practical operational level. The contracting legal entity, registered address, tax details, grievance officer, selected plan and negotiated terms should be confirmed in the applicable order form. A qualified legal professional should review the final production version for your exact business model.

Cancel renewalSubmit before the renewal deadline

Reviewable issuesDuplicate or incorrect payment

Usually non-refundableActivated term and custom work

ProcessingOriginal payment method where possible

1. Scope

This policy applies to AdyOps subscription fees, implementation charges, data migration, training and custom development unless a signed order form states different terms.

2. Cancellation of renewal

A customer may request cancellation using the notice method and deadline in the order form. Cancellation generally prevents the next renewal; it does not automatically reverse charges for a billing period that has already started or work that has already been performed.

3. Plan activation and consumed service

Once a workspace, users, modules or implementation resources have been activated, the corresponding fee is normally considered earned for that period. Customers should evaluate the product during the demo and confirm plan limits before activation.

4. Items normally not refundable

Consumed subscription time.
Setup, onboarding, training or data migration already performed.
Custom development, integrations or reserved implementation resources.
Taxes, payment gateway fees or bank charges not returned to AdyOps.
Meta spend, WhatsApp, SMS, telephony, hosting and other third-party charges.
Fees for accounts suspended due to customer breach, unlawful use or security risk.

5. Requests eligible for review

AdyOps will review a request involving duplicate payment, an amount charged contrary to the agreed invoice, payment collected after a confirmed effective cancellation, or a material service failure within AdyOps's control that was reported and not reasonably corrected.

6. Service downtime and credits

Downtime does not automatically create a cash refund. Where a written service-level commitment applies, the customer's remedy may be a service credit calculated under that agreement. External provider outages, internet failure, scheduled maintenance and customer configuration are excluded unless expressly agreed.

7. How to submit a request

Email Support@adyops.com with the account name, invoice number, payment reference, date, disputed amount, reason and requested resolution. Do not send card credentials, passwords or private API tokens.

8. Review and processing timeline

AdyOps will acknowledge a complete request and may ask for supporting records. Approved refunds are normally initiated within 7–10 business days, but the bank, card network, payment gateway and holidays may extend the time for the amount to appear.

9. Partial refunds and deductions

Where appropriate, a refund may be reduced by consumed subscription time, completed work, non-recoverable third-party charges, taxes or payment fees, subject to applicable law and the agreement.

10. Chargebacks

Customers should contact AdyOps before initiating a chargeback so the issue can be investigated. Fraudulent or abusive chargebacks may result in suspension and recovery of reasonable costs.

11. Data export before cancellation

The customer should export required records before the effective cancellation date. Access, retention and deletion after termination are governed by the Terms, Privacy Policy and Data Processing Addendum.