Last updated: 6 August 2026
1. Acceptance and contracting documents
These Terms govern access to the AdyOps website and SaaS service. The agreement may also include an order form, proposal, invoice, Data Processing Addendum, plan description and implementation statement. If a signed document expressly conflicts with these Terms, the signed document controls for that subject.
2. Eligibility and authority
The service is intended for businesses and authorised professional users. A person accepting the agreement represents that they are legally capable of doing so and have authority to bind the customer organisation.
3. Account setup and authorised users
Customers must provide accurate account details, assign roles carefully and keep credentials confidential. Accounts may not be shared between unrelated users. The customer is responsible for actions taken through its accounts unless caused by an AdyOps security failure.
4. Service scope
AdyOps may include CRM, form capture, attribution, Meta reporting, team management, chat, confirmation, logistics, APIs and other modules according to the selected plan. Features may depend on hosting, provider approval, third-party APIs, permissions and correct customer configuration.
5. Customer data and instructions
The customer retains its rights in data submitted to its workspace. The customer grants AdyOps the limited right to host, copy, process, transmit, back up and display that data as necessary to provide and secure the service. The customer is responsible for lawful collection, accuracy, notices, consent and instructions.
6. Acceptable use
The customer must comply with the Acceptable Use Policy and must not use AdyOps for unlawful activity, unauthorised surveillance, harmful code, credential theft, spam, platform abuse or infringement. AdyOps may investigate and restrict activity that presents a material risk.
7. Third-party services and integrations
Meta, WhatsApp providers, email, SMS, telephony, payment, hosting and other integrations are governed by their own terms, availability and charges. AdyOps does not control their approval decisions, policy enforcement, outages, data quality or API changes. The customer authorises the data exchange required for each enabled integration.
8. Fees, taxes and billing
Subscription, implementation, migration, training and custom-development fees are stated in the commercial documents. Taxes and external usage charges are additional unless expressly included. Overdue undisputed amounts may result in restricted access after reasonable notice.
9. Changes, upgrades and beta functions
AdyOps may improve, replace or retire functionality. Material reductions to paid core functionality will be handled reasonably. Preview or beta functions may be incomplete, change without notice and should not be relied on for critical operations unless specifically agreed.
10. Support and implementation
Support channels, response priorities, onboarding and custom work depend on the plan. Customers must provide timely access, information and decisions required for implementation. Delays caused by missing customer inputs may affect delivery dates.
11. Intellectual property
AdyOps and its licensors retain all rights in the software, design, documentation, workflows, code, trademarks and product improvements. The customer receives a limited, non-exclusive, non-transferable right to use the service during the paid term. Feedback may be used to improve the product without transferring customer confidential information.
12. Confidentiality
Each party must protect non-public business, technical and customer information using reasonable care and use it only for the agreement. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source.
13. Security and shared responsibility
AdyOps maintains application safeguards described in the Security Policy. The customer must maintain secure devices, current browsers, strong credentials, appropriate roles, protected integration tokens and internal processes. The customer must promptly notify AdyOps of suspected unauthorised access.
14. Suspension
Access may be temporarily suspended to address security threats, unlawful use, material breach, provider requirements or overdue undisputed fees. Where practical, AdyOps will give notice and an opportunity to resolve the issue.
15. Warranties and disclaimers
AdyOps will provide the service with reasonable skill and care. Except as expressly stated, the service is provided on an “as available” basis. AdyOps does not guarantee uninterrupted operation, a specific sales result, exact parity with third-party dashboards, or that all integrations will remain available.
16. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, special, punitive or consequential loss, loss of profits, lost opportunity or loss caused by third-party services. Any aggregate liability cap should be stated in the applicable order form and may not limit liabilities that cannot legally be limited.
17. Indemnity
The customer is responsible for claims arising from unlawful customer data, prohibited communications, infringement, misuse of integrations or breach of the Acceptable Use Policy. Any indemnity procedure should include prompt notice, reasonable cooperation and control of defence.
18. Term, termination and data export
The subscription continues for the purchased term. Either party may terminate for uncured material breach or as otherwise stated in the order form. Before termination takes effect, the customer should export required data. Post-termination retention and deletion follow the Privacy Policy, DPA and written agreement.
19. Governing law and disputes
The governing law, courts or arbitration process should be stated in the final contracting document. Before formal proceedings, the parties should attempt good-faith escalation through their authorised representatives.
20. Notices and contact
Legal and service notices may be delivered to the account email or through the application. Questions about these Terms can be sent to Support@adyops.com.